Taiwan-based cryptocurrency alternate Cobinhood is making vital changes to its customer support practices in 2021.
In keeping with an official announcement on Nov. 1, Cobinhood will change its customer support coverage to eliminate real-time interactions with purchasers.
Beginning Jan. 1, 2021, Cobinhood’s buyer assist will solely talk with purchasers via e mail. “Throughout the entire course of, no service specialist will probably be engaged for real-time dialog and the whole lot will probably be achieved by e mail,” the announcement notes.
As a part of the upcoming customer support change, Cobinhood may even prohibit its clients from altering account passwords and the unique registered e mail tackle. The alternate’s customer support will solely reply to requests by sending emails to initially registered e mail addresses.
The present standing of Cobinhood’s operations stays unclear, as earlier this 12 months, the alternate introduced it could be shutting down and auditing all account balances from Jan. 10 to Feb. 9. The alternate promised to renew operations on Feb. 10, however on-line knowledge concerning the alternate exhibits that Cobinhood has been largely inactive.
Main crypto market knowledge suppliers like CoinMarketCap and CoinGecko present no buying and selling quantity on Cobinhood. Moreover, Cobinhood’s official Telegram channel and Twitter account have been silent since 2019. Nonetheless, the Nov. 1 announcement claims that the alternate intends to “present more practical service.”
Cobinhood didn’t instantly reply to Cointelegraph’s request for remark.
Launched in 2017, Cobinhood was one of many world’s largest crypto buying and selling platforms. To be able to launch the alternate, Cobinhood’s founders raised $10 million in an preliminary coin providing in Oct. 2017. At publishing time, Cobinhood’s token COB is buying and selling at $0.0005 with a market cap of $238,276, down from about $400 million in early 2018.
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